Cancellation & Refund Policy
This policy explains how advance payments are handled if you cancel, reschedule, or if we cannot host your session. It applies to the ₹200 online advance paid when you reserve a song package on our website, which is processed by Razorpay.
1. Cancellations by you
| When you cancel | Refund of advance |
|---|---|
| At least 48 hours before your session start time | Full refund of ₹200, or you may choose to move the advance to a new session date |
| Less than 48 hours before your session start time | No refund. You may reschedule once to a new date within 30 days, using the advance |
| No-show (you do not arrive and do not cancel) | No refund |
Times are based on the studio time zone, Indian Standard Time (IST).
2. Cancellations or changes by the studio
If we cancel your booking, cannot host your session at the booked time, or are unable to accept your booking, you receive a full refund of the advance. You may instead choose to reschedule to another available slot at no extra cost.
3. Rescheduling
You can request to reschedule by emailing or calling us at least 48 hours before your session. Rescheduling is subject to availability. A rescheduled session keeps the original advance.
4. Balance payments
The balance is paid at the studio on the day of your session. Once a session has started or been completed, the balance is not refundable. Exceptions are made only where the studio has failed to provide the booked service. In that case we review the matter with you and refund the affected amount where appropriate.
5. How refunds are paid
- Approved refunds are made to the original payment method used for the advance.
- We start the refund within three working days of approval.
- Refunds usually reach your bank or card within five to seven working days after they are initiated. Timing depends on your bank.
- After each refund, Razorpay sends you a confirmation email with a refund ID. You can track your refund using the Razorpay Refund Tracker.
6. Disputes
If you believe a refund is due under this policy, email support@recordflipp.com with your booking reference and payment details. We acknowledge every complaint within one business day and resolve it within four business days of receiving it. If we cannot agree, you may raise the issue with Razorpay through its support channels at razorpay.com/grievances.
7. Changes to this policy
This policy applies to bookings made on or after the date shown at the top of this page.
8. Contact us for refunds
For any refund question, email support@recordflipp.com.
Zakura, Srinagar, Jammu & Kashmir 190006, India
Phone: +91 1943578529
Booking email: recordflipstudios@gmail.com
Refund queries: support@recordflipp.com